You may return any damaged records for a full refund or exchange. We'll send you a return label and you can ship it back to us in the same box it arrived in. For any other returns we will issue store credit if the record is returned within 2 weeks of original purchase. We are not responsible for lost packages.
There are no cash refunds on pre-orders after 2 weeks have passed from the purchase date. If you cancel a preorder after 2 weeks have passed we will refund you with a store credit in the amount of the preorder.
If you order multiple titles--some of which are preorders--we will hold the order until all items are in stock and then we will ship them out.
We ship most records via media mail anywhere in the USA. If you'd like something shipped internationally please email us. We are not responsible for lost or stolen packages. Most orders ship within 3 to 4 business days.